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First published 2020-2

Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure

Juan M. Madera, D. Christopher Taylor, Nelson A. Barber

Cornell Hospitality Quarterly

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Research article

First published 2020-5

Listening to Customer Kansei for Restaurant Location Evaluation

Yu-Hsiang Hsiao, Guan-Ting Chen

Journal of Hospitality & Tourism Research

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Research article

First published 2022-08-10

Sensory evaluation of customer satisfaction using type-2 fuzzy logic

Rahib H. Abiyev, Gunay Sadikoglu, Adnan Alsalihi [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2007-11

An investigation of customer delight during product evaluation: Implications for the development of desirable products

S Evans, A D Burns

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

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Research article

First published 1998-09

Fuzzy Ranking for Concept Evaluation in Configuration Design for Mass Customization

Jianxin Jiao, Mitchell M. Tseng

Concurrent Engineering

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Research article

First published 2025-11

Performance evaluation of co-innovation in open innovation community—from the dual perspective of customer and enterprise

Jing Li, RuiQi Yue, Yong Yang [...]

International Journal of Knowledge-Based and Intelligent Engineering Systems

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Research article

First published 2016-9

Socially Responsible Customers and the Evaluation of Service Quality

Somyot Wattanakamolchai, Manisha Singal, Suzanne K. Murrmann

Journal of Hospitality & Tourism Research

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Research article

First published 1984-10

Troubleshooting Procedures for Customers: Design and Evaluation

Mary Carol Day

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2005-7

The Impact of Cobranding on Customer Evaluation of Brand Counterextensions

Piyush Kumar

Journal of Marketing

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Research article

First published 2001-5

In Search of Negative Customer Feedback: The Effect of Expecting to Evaluate on Satisfaction Evaluations

Chezy Ofir, Itamar Simonson

Journal of Marketing Research

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