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Research article

First published 2019-01-10

Customer dissatisfaction and unfavorable word of mouth

Portia Opoku Boadi, Li Guoxin, Andrew Adjah Sai [...]

Human Systems Management

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Research article

First published 2017-2

Modeling and simulation of customer dissatisfaction in waiting lines and its effects

Jorge A Alvarado-Valencia, Gabriela C Tueti Silva, Jairo R Montoya-Torres

SIMULATION

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Research article

First published 2014-9

Can Customer Satisfaction and Dissatisfaction Coexist? An Issue of Telecommunication Service in China

Aihui Chen, Yaobin Lu, Sumeet Gupta [...]

Journal of Information Technology

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Research article

First published 2011-07

Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure?

Michael A. Lapré

Production and Operations Management

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Research article

First published 2025-12

Optimal Selection of Software Requirements Using Fuzzy Inference System with Customer Dissatisfaction Constraint

Hamidreza Alrezaamiri, Ali Ebrahimnejad

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Other

First published 2003-10

Angry Customers don't Come Back,They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services

Roger Bougie, Rik Pieters, Marcel Zeelenberg

Journal of the Academy of Marketing Science

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Research article

First published 2012-2

Drivers of Satisfaction and Dissatisfaction for Overseas Service Customers: A Critical Incident Technique Approach

Constanza Bianchi, Judy Drennan

Australasian Marketing Journal

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Research article

First published 2008-02

Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting

Anna S. Mattila, Heejung Ro

Journal of Hospitality & Tourism Research

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Research article

First published 1997-09

Applying Customer Dissatisfaction Measures to Schools: You Better Know What's Wrong Before You Try to Fix It

David F. Salisbury, Robert K. Branson, Wanda I. Altreche [...]

Educational Policy

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Research article

First published 1997-9

UK Customer Dissatisfaction Gives Green Light to ‘Virgin Power'

D. Bedford

Energy Exploration & Exploitation

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