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1-6 of 6 results for customer deviant behaviour

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Research article

First published 2021-11

Reducing Customer-Directed Deviant Behavior: The Roles of Psychological Detachment and Supervisory Unfairness

Young Ho Song, Daniel P. Skarlicki, Ruodan Shao [...]

Journal of Management

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Research article

First published 2020-9

Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

Hsin-Hui Hu “Sunny” Hu, Hung-Sheng “Herman” Lai, Brian King

Journal of Hospitality & Tourism Research

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Research article

First published 2023-8

Not My Circus,Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies

Patrick B. Fennell, Melanie P. Lorenz, Kristina K. Lindsey Hall [...]

Journal of Service Research

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Research article

First published 2013-10

Customer abuse to service workers: an analysis of its social creation within the service economy

Marek Korczynski, Claire Evans

Work,Employment and Society

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Research article

First published 2025

Unveiling Workplace Deviance: The Interplay  of Self-critical Perfectionism, Anxiety and Fear of  Failure

Nimmi P. Mohandas, Govind Gopi Verma, Alessio Tesi [...]

South Asian Journal of Human Resources Management

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Research article

First published 2024

No More the Nice Guy: Coping with Abusive Supervision through Service Sabotage Behaviours

Shalini Srivastava, Pragya Gupta, Mamta Mohapatra

Global Business Review

Search results

Reducing Customer-Directed Deviant Behavior: The Roles of Psychological Detachment and Supervisory Unfairness

Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

Not My Circus,Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies

Customer abuse to service workers: an analysis of its social creation within the service economy

Unveiling Workplace Deviance: The Interplay of Self-critical Perfectionism, Anxiety and Fear of Failure

No More the Nice Guy: Coping with Abusive Supervision through Service Sabotage Behaviours

Unveiling Workplace Deviance: The Interplay  of Self-critical Perfectionism, Anxiety and Fear of  Failure