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Research article

First published 2018-12

How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction

Lionel Nicod, Sylvie Llosa

Recherche et Applications en Marketing (English Edition)

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Review article

First published 2012-5

Service Locus of Control and Customer Coproduction

Marion Büttgen, Jan H. Schumann, Zelal Ates

Journal of Service Research

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Research article

First published 2015-11

Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communication Strategies Mitigate the Negative Effects of Coproduction Intensity

Till Haumann, Pascal Güntürkün, Laura Marie Schons [...]

Journal of Marketing

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Research article

First published 2008-12

The Ethical Economy of Customer Coproduction

Adam Arvidsson

Journal of Macromarketing

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Research article

First published 2005-02

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

Markus Groth

Journal of Management

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Research article

First published 2011-3

Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives

Christina Sichtmann, Maren von Selasinsky, Adamantios Diamantopoulos

Journal of International Marketing

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Research article

First published 2016-8

Recovering Coproduced Service Failures

Beibei Dong, K. Sivakumar, Kenneth R. Evans [...]

Journal of Service Research

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Research article

First published 2015-8

Co-Production of Prolonged,Complex,and Negative Services

Jelena Spanjol, Anna S. Cui, Cheryl Nakata [...]

Journal of Service Research

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Research article

First published 2015-8

Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being

Martin Mende, Jenny van Doorn

Journal of Service Research

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Research article

First published 2013-6

The roles of co-clients and their influence on overall satisfaction during the service experience

Christèle Camelis, Florence Dano, Kiane Goudarzi [...]

Recherche et Applications en Marketing (English Edition)

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