Sage Journals: Discover world-class research

Retricted access

Research article

First published 2009-03

Online customer communities

Lorraine Paterson

Business Information Review

Retricted access

Research article

First published 2016-2

The Role of Customer Orientation in the Relationship Between Manager Communications and Customer Satisfaction

Kimberly Mathe, Sheila Scott-Halsell, Mary Roseman

Journal of Hospitality & Tourism Research

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Research article

First published 2016-7

Utility–Customer Communication

Ossi Heino, Ari-Veikko Anttiroiko

Public Works Management & Policy

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Research article

First published 2020-2

Antecedents and an Outcome of Customer Engagement With Hotel Brand Community on Facebook

Reham Touni, Woo Gon Kim, Hyung-Min Choi [...]

Journal of Hospitality & Tourism Research

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Other

First published 2000-10

Expanding Medical Communications Services to Internal Customers

Amy L. Werner, Timothy E. Poe, James A. Graham

Therapeutic Innovation & Regulatory Science

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Research article

First published 2015-2

How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service

Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray [...]

Journal of Service Research

Retricted access

Research article

First published 2009-1

Impact of Communication during Service Encounters on Customer’s Perception of Organization Image

Neera Jai, Anjanee Sethi, Shoma Mukherji

Paradigm: A Management Research Journal

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Research article

First published 2012-5

Customer Uncertainty following Downsizing: The Effects of Extent of Downsizing and Open Communication

Christian Homburg, Martin Klarmann, Sabine Staritz

Journal of Marketing

Retricted access

Research article

First published 2016-8

Does the Nature of the Interaction Matter? Understanding Customer Channel Choice for Purchases and Communications

Yolanda Polo, F. Javier Sese

Journal of Service Research

Open access

Research article

First published 2021-3

The Desirability of CSR Communication versus Greenhushing in the Hospitality Industry: The Customers’ Perspective

Andrea Ettinger, Sonja Grabner-Kräuter, Shintaro Okazaki [...]

Journal of Travel Research

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