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Select article: Customer Satisfaction in the Hotel Industry

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Research article

First published 1992-2

Customer Satisfaction in the Hotel Industry

Jonathan D. Barsky

Journal of Hospitality & Tourism Research

Select article: Comment: Customer Engagement

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Other

First published 2011-8

Comment: Customer Engagement

Jenny van Doorn

Journal of Service Research

Select article: Comment: Customer Engagement

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Other

First published 2011-8

Comment: Customer Engagement

Ruth N. Bolton

Journal of Service Research

Select article: The Untested Assumption: Can a Net Promoter Study Be Used to Improve Net Promoter Score?

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Research article

First published 2024-5

The Untested Assumption: Can a Net Promoter Study Be Used to Improve Net Promoter Score?

Lance A Bettencourt, Mark B Houston

International Journal of Market Research

Select article: Comment: The Perils of Focusing on Highly Engaged Customers

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Other

First published 2011-8

Comment: The Perils of Focusing on Highly Engaged Customers

Barak Libai

Journal of Service Research

Select article: A Content Analysis for Postpurchase Evaluation Using Customer Comment Logbooks

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Research article

First published 1998-04

A Content Analysis for Postpurchase Evaluation Using Customer Comment Logbooks

Linda Shea, Chris Roberts

Journal of Travel Research

Select article: A Comment on Patterns of Store Choice and Customer Gain/Loss Analysis

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Research article

First published 1991-09

A Comment on Patterns of Store Choice and Customer Gain/Loss Analysis

Elizabeth J. Wilson, Arch G. Woodside

Journal of the Academy of Marketing Science

Select article: On Estimating Current-customer Equity Using Company Summary Data: Comment

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Other

First published 2011-2

On Estimating Current-customer Equity Using Company Summary Data: Comment

Scott A. Neslin

Journal of Interactive Marketing

Select article: Comment on “On Estimating Current-customer Equity Using Company Summary Data”

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Research article

First published 2011-2

Comment on “On Estimating Current-customer Equity Using Company Summary Data”

Peter S. Fader, Bruce G.S. Hardie

Journal of Interactive Marketing

Select article: Customer Online Feedback with an Identity Versus No Identity: The Influence on Review Comments

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Research article

First published 2022-2

Customer Online Feedback with an Identity Versus No Identity: The Influence on Review Comments

Dan Jin, Robin B. DiPietro, Nicholas M. Watanabe

Journal of Hospitality & Tourism Research

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