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Articles (22)

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1-10 of 22 results for customer certainty

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Select article: Managing Customer Uncertainty in Making Service Offshoring Decisions

Retricted access

Research article

First published 2021-11

Managing Customer Uncertainty in Making Service Offshoring Decisions

Lu Lu, Gary D. Gregory, Liem Viet Ngo [...]

Journal of Service Research

Select article: Rethinking the Effect of Perceived Fit on Customers' Evaluations of New Products

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Research article

First published 1994-12

Rethinking the Effect of Perceived Fit on Customers' Evaluations of New Products

Daniel C. Smith, Jonlee Andrews

Journal of the Academy of Marketing Science

Select article: Marketers Project Their Personal Preferences onto Consumers: Overcoming the Threat of Egocentric Decision Making

Open access

Research article

First published 2021-6

Marketers Project Their Personal Preferences onto Consumers: Overcoming the Threat of Egocentric Decision Making

Walter Herzog, Johannes D. Hattula, Darren W. Dahl

Journal of Marketing Research

Select article: “The People First” — A Unique Leadership Style at FedEx Freight

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Other

First published 2008-11

“The People First” — A Unique Leadership Style at FedEx Freight

Vandana Maini

Management and Labour Studies

Select article: Information Freshness in Service Queues With Strategic Customers

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Research article

First published 2025-2

Information Freshness in Service Queues With Strategic Customers

Jin Xu, Lingjie Duan, Biying Shou [...]

Production and Operations Management

Select article: A Note on the Asset-Specific Nature of Life Insurance Firms

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Research article

First published 1997-7

A Note on the Asset-Specific Nature of Life Insurance Firms

Mike Adams

Journal of Interdisciplinary Economics

Select article: Effectiveness of Rehabilitation Interventions in Individuals With Emerging Virtual Respiratory Tract Infectious Disease: A Systematic Review and Meta-Analysis

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Research article

First published 2024-7

Effectiveness of Rehabilitation Interventions in Individuals With Emerging Virtual Respiratory Tract Infectious Disease: A Systematic Review and Meta-Analysis

Jinming Huang, Xu Qiao, Kangping Song [...]

Clinical Rehabilitation

Select article: Creating Something

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Other

First published 2008-11

Creating Something

Leane Cutcher

Journal of Consumer Culture

Select article: ‘We Cannot Diagnose the Patient's Illness…But Experience Tells us What Treatment Works’

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Research article

First published 2001-3

‘We Cannot Diagnose the Patient's Illness…But Experience Tells us What Treatment Works’

Eric Willson, Tim Wragg

International Journal of Market Research

Select article: PTI: Coping with the COVID-19 crisis from a resource-based view

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Research article

First published 2023-5

PTI: Coping with the COVID-19 crisis from a resource-based view

Haijing De Haan-Cao

The International Journal of Entrepreneurship and Innovation

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