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Articles (80)

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1-10 of 80 results for customer abuse

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Select article: Customer abuse to service workers: an analysis of its social creation within the service economy

Retricted access

Research article

First published 2013-10

Customer abuse to service workers: an analysis of its social creation within the service economy

Marek Korczynski, Claire Evans

Work,Employment and Society

Select article: Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services

Open access

Research article

First published 2023-6

Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services

Suzanne Mills, Benjamin Owens

Work,Employment and Society

Select article: Doing and Negotiating Transgender on the Front Line: Customer Abuse,Transphobia and Stigma in the Food Retail Sector

Open access

Research article

First published 2021-10

Doing and Negotiating Transgender on the Front Line: Customer Abuse,Transphobia and Stigma in the Food Retail Sector

Anastasios Hadjisolomou

Work,Employment and Society

Select article: To act out,to withdraw,or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity

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Research article

First published 2013-7

To act out,to withdraw,or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity

Rebecca L Greenbaum, Mary Bardes Mawritz, David M Mayer [...]

Human Relations

Select article: Communities of Coping: Collective Emotional Labour in Service Work

Free access

Research article

First published 2003-02

Communities of Coping: Collective Emotional Labour in Service Work

Marek Korczynski

Organization

Select article: The Perils of Laundering Control through Customers: A Study of Control and Resistance in the Ride-hail Industry

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Research article

First published 2022-3

The Perils of Laundering Control through Customers: A Study of Control and Resistance in the Ride-hail Industry

Michael David Maffie

ILR Review

Select article: Client Abuse to Public Welfare Workers: Theoretical Framework and Critical Incident Case Study

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Research article

First published 2018-8

Client Abuse to Public Welfare Workers: Theoretical Framework and Critical Incident Case Study

Pernille S Stroebaek, Marek Korczynski

Sociology

Select article: Trickling out effects of abusive supervision: A social information processing perspective

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Research article

First published 2026-1

Trickling out effects of abusive supervision: A social information processing perspective

Hussain Tariq, Abdul Karim Khan, Wayne A Hochwarter [...]

Human Relations

Select article: The Customer is Always Right?

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Other

First published 2008-11

The Customer is Always Right?

Victoria Bishop, Helge Hoel

Journal of Consumer Culture

Select article: Customer Experience with Rent-to-Own Transactions

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Research article

First published 2002-4

Customer Experience with Rent-to-Own Transactions

James M. Lacko, Signe-Mary McKernan, Manoj Hastak

Journal of Public Policy & Marketing

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