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1-10 of 57 results for customer abandonment

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Select article: Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects

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Research article

First published 2019-08

Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects

Chihoon Lee, Amy R. Ward

Production and Operations Management

Select article: Valuing the Real Option of Abandoning Unprofitable Customers when Calculating Customer Lifetime Value

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Research article

First published 2006-7

Valuing the Real Option of Abandoning Unprofitable Customers when Calculating Customer Lifetime Value

Michael Haenlein, Andreas M. Kaplan, Detlef Schoder

Journal of Marketing

Select article: Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers

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Research article

First published 2022-02

Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers

Hossein Abouee‐Mehrizi, Ata Ghareaghaji Zare, Renata A. Konrad

Production and Operations Management

Select article: Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

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Research article

First published 2006-03

Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

Ward Whitt

Production and Operations Management

Select article: Understanding Consumer Self-Design Abandonment: A Dynamic Perspective

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Research article

First published 2024-3

Understanding Consumer Self-Design Abandonment: A Dynamic Perspective

Franziska Krause, Nikolaus Franke

Journal of Marketing

Select article: Email Marketing as a Tool for Strategic Persuasion

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Research article

First published 2022-8

Email Marketing as a Tool for Strategic Persuasion

Jacquelyn S. Thomas, Chaoqun Chen, Dawn Iacobucci

Journal of Interactive Marketing

Select article: The Double-Edged Effects of E-Commerce Cart Retargeting: Does Retargeting Too Early Backfire?

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Research article

First published 2021-7

The Double-Edged Effects of E-Commerce Cart Retargeting: Does Retargeting Too Early Backfire?

Jing Li, Xueming Luo, Xianghua Lu [...]

Journal of Marketing

Select article: Managing Queueing Systems Where Capacity is Random and Customers are Impatient

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Research article

First published 2018-02

Managing Queueing Systems Where Capacity is Random and Customers are Impatient

Rouba Ibrahim

Production and Operations Management

Select article: The Effectiveness of Triggered Email Marketing in Addressing Browse Abandonments

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Research article

First published 2021-8

The Effectiveness of Triggered Email Marketing in Addressing Browse Abandonments

Marcel Goic, Andrea Rojas, Ignacio Saavedra

Journal of Interactive Marketing

Select article: Antecedents of Electronic Shopping Cart Abandonment during Online Purchase Process

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Research article

First published 2024-7

Antecedents of Electronic Shopping Cart Abandonment during Online Purchase Process

Ishani Patharia, Tanu Jain

Business Perspectives and Research

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