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Retricted access

Research article

First published 2011-2

Evaluating Customer Information Breaches as Service Failures: An Event Study Approach

Arvind Malhotra, Claudia Kubowicz Malhotra

Journal of Service Research

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Research article

First published 2020-6

Repeat Registrations of a Running Event: Applying Customer Base Analysis

Carol A. Finnegan, Thomas J. Aicher, Robert A. Block

Sport Marketing Quarterly

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Research article

First published 2026-2

Customer Experiences in Branded Metaverse Events: Effects on Brand Equity

Margherita Pagani, Lijun Xie

Journal of Interactive Marketing

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Research article

First published 2021-3

Exploring the Roles of DMO’s Social Media Efforts and Information Richness on Customer Engagement: Empirical Analysis on Facebook Event Pages

Minwoo Lee, Jung Hwa Hong, Sunghun Chung [...]

Journal of Travel Research

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Other

First published 2005-1

Establishing an Adverse Event Collection Team in a Pharmaceutical Company Safety Department: Impact on Report Quality and Customer Satisfaction

Thomas Umrath, Alan L. Bess

Therapeutic Innovation & Regulatory Science

Free access

Research article

First published 2024-2

Event Engagement: Using Event Experiences to Build Brands

Teagan Altschwager, Jodie Conduit, Ingo Oswald Karpen [...]

Australasian Marketing Journal

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Research article

First published 2017-4

Customer Mistreatment,Employee Health,and Job Performance

Lisa E. Baranik, Mo Wang, Yaping Gong [...]

Journal of Management

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Research article

First published 2025-9

The Infinite Cafe: The Surf N’ Turf Disaster

Zachary Carlson, Ava Rohrabaugh, Karen Byrd

Journal of Hospitality & Tourism Cases: An International Case Journal

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Research article

First published 2024-10

When to announce the queueing information for bounded rationality customers: a discrete-event–based simulation model

Tao Dai, Mingyu Yu, Yong Wu

SIMULATION

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Research article

First published 2018-8-26

Research on user behavior clustering algorithm based on mobile application

Qiubin Su, Zhihao Jia, Lu Lu

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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