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Research article

First published 2013-3

Medical Information Contact Centers

David Bowers, Timothy Fish

Therapeutic Innovation & Regulatory Science

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Other

First published 2010-9

Pharmaceutical Medical Information Contact Centers: Results of Three Benchmarking Surveys

Pete Guillot, Stacey M. Fung

Therapeutic Innovation & Regulatory Science

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Research article

First published 2010-11

Improving Right Party Contact Rates at Outbound Call Centers

Srinivas Bollapragada, Suresh K. Nair

Production and Operations Management

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Research article

First published 2018-7

Towards semi-automatic human performance evaluation: The case study of a contact center

Andrea Brunello, Fernando Jiménez, Enrico Marzano [...]

Intelligent Data Analysis: An International Journal

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Research article

First published 2007-05

Value‐Based Routing and Preference‐Based Routing in Customer Contact Centers

Michael E. Sisselman, Ward Whitt

Production and Operations Management

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Research article

First published 2019-6

Freeing Oneself From Intimate Partner Violence: A Follow-Up of Women Who Contacted an Anti-violence Center in Italy

Laura Pomicino, Lucia Beltramini, Patrizia Romito

Violence Against Women

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Research article

First published 2012-6

Child Contact Centers and Domestic Abuse

Fiona Morrison, Fran Wasoff

Violence Against Women

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Research article

First published 2014-7

Biopharmaceutical Contact Centers and Combination Products

Susan T. Jones, Pete Guillot, Timothy E. Poe [...]

Therapeutic Innovation & Regulatory Science

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Research article

First published 2019-5

Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers

Filipa Sobral, Maria José Chambel, Filipa Castanheira

Economic and Industrial Democracy

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Research article

First published 2013-4

Abnormal Tibiofemoral Contact Stress and Its Association With Altered Kinematics After Center-Center Anterior Cruciate Ligament Reconstruction

Carl Imhauser, Craig Mauro, Daniel Choi [...]

The American Journal of Sports Medicine

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