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Retricted access

Research article

First published 2016-12

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

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Research article

First published 2007-12

Citizen or customer? Complaints handling in the public sector

Brian Brewer

International Review of Administrative Sciences

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Research article

First published 2021-3

Importance of Customer Complaint Handling Satisfaction for MSMEs in B2B Context

G. V. Narayan, Y. Srinivasulu, P. Suhail

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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Research article

First published 2025-12

Impact of Customer Complaint Handling Satisfaction on Customer Loyalty: Evidence from B2B Plastic Industry

P. Suhail, G. V. Narayan, Y. Srinivasulu

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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Research article

First published 2025-11-17

Improving complaint handling service with a qualitative approach: A public sector case

Indah Pangestu Murni Prasasti, Mahendrawathi ER, Agus Imam Sonhaji [...]

Journal of Information Technology Teaching Cases

Open access

Research article

First published 2020-8

Patient Complaints: Patients’ and Physicians’ Interaction in Handling Complex Requests of Care

Sanna Ryynänen

Journal of Patient Experience

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Research article

First published 2020-5

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

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Research article

First published 2011-5

Healthcare complaints handling systems: a comparison between Britain,Australia and Taiwan

Sophie Yahui Hsieh

Health Services Management Research

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Research article

First published 2020-12

Handling Sexual Harassment Complaints in Sri Lanka: Fair Process and Best Practices

Arosha S. Adikaram, Pavithra Kailasapathy

South Asian Journal of Human Resources Management

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Research article

First published 2007-6

Customers' Attributional Judgments towards Complaint Handling in Airline Service: A Confirmatory Study Based on Attribution Theory

Wen-Bin Chiou

Psychological Reports

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