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Articles (117)

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1-10 of 117 results for complaint intention

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Select article: A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

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Research article

First published 2005-05

A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

Alex M. Susskind

Journal of Hospitality & Tourism Research

Select article: Group Emotional Contagion and Complaint Intentions in Group Service Failure

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First published 2014-8

Group Emotional Contagion and Complaint Intentions in Group Service Failure

Jiangang Du, Xiucheng Fan, Tianjun Feng

Journal of Service Research

Select article: A Service Perspective on the Drivers of Complaint Intentions

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Research article

First published 2005-11

A Service Perspective on the Drivers of Complaint Intentions

Clay M. Voorhees, Michael K. Brady

Journal of Service Research

Select article: Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

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Research article

First published 1988-1

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh

Journal of Marketing

Select article: Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

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First published 2011-11

Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

Heiner Evanschitzky, Christian Brock, Markus Blut

Journal of Service Research

Select article: The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain

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Research article

First published 2022-9

The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain

Xing’an Xu, Christina Geng-Qing Chi, Ruiying Cai [...]

Journal of Hospitality & Tourism Research

Select article: Exploring the Role of Complaint Handling among Complaining Consumers

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Research article

First published 2016-12

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Select article: The Effect of Perception of Complaint Management System on Purchase Intention: The Mediating Role of Cognitive Dissonance

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Research article

First published 2018-12

The Effect of Perception of Complaint Management System on Purchase Intention: The Mediating Role of Cognitive Dissonance

S.K. Chadha, Purva Kansal, Suriti Goel

Vision: The Journal of Business Perspective

Select article: The Customer Isn’t Always Right: The Implications of Illegitimate Complaints

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Research article

First published 2020-5

The Customer Isn’t Always Right: The Implications of Illegitimate Complaints

Kawon Kim, Melissa A. Baker

Cornell Hospitality Quarterly

Select article: Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

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Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

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