Search results: Sage Journals

Restricted accessResearch articleFirst published May, 2005

A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

Alex M. Susskind

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published August, 2014

Jiangang Du, Xiucheng Fan, Tianjun Feng

Journal of Service Research

Restricted accessResearch articleFirst published November, 2005

Clay M. Voorhees, Michael K. Brady

Journal of Service Research

Restricted accessResearch articleFirst published January, 1988

Jagdip Singh

Journal of Marketing

Restricted accessResearch articleFirst published November, 2011

Heiner Evanschitzky, Christian Brock, Markus Blut

Journal of Service Research

Restricted accessResearch articleFirst published September, 2022

Xing’an Xu, Christina Geng-Qing Chi, Ruiying Cai [...]

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published December, 2018

S.K. Chadha, Purva Kansal, Suriti Goel

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published December, 2016

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published May, 2020

Kawon Kim, Melissa A. Baker

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published April, 2017

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research