Search results: Sage Journals

Restricted accessResearch articleFirst published November, 2011

Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

Heiner Evanschitzky, Christian Brock, Markus Blut

Journal of Service Research

Restricted accessResearch articleFirst published May, 2002

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published March, 2015

Michael S. Christian, Noah Eisenkraft, Chaitali Kapadia

Administrative Science Quarterly

Open accessResearch articleFirst published October, 2025

Huai-Liang Liang

Sage Open

Restricted accessResearch articleFirst published July, 1998

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published June, 1992

Mark D. Alicke, James C. Braun, Jeffrey E. Glor [...]

Personality and Social Psychology Bulletin

Restricted accessResearch articleFirst published January, 1988

Jagdip Singh

Journal of Marketing

Restricted accessResearch articleFirst published June, 2024

Yue Ming, Miriam L. Matteson

Journal of Librarianship and Information Science

Restricted accessResearch articleFirst published February, 1978

Catherine A. Burton, Michael P. Nichols

Psychological Reports

Restricted accessResearch articleFirst published 1984

Stephen W. Brown, Teresa A. Swartz

Journal of Public Policy & Marketing