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Research article

First published 2016-12

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

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Research article

First published 2018-1

How We Complain: The Effect of Personality on Consumer Complaint Channels

Riley Berry, Sarah Tanford, Rhonda Montgomery [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2020-9

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship

Forrest V. Morgeson, G. Tomas M. Hult, Sunil Mithas [...]

Journal of Marketing

Open access

Research article

First published 2025-5

Complaining while disabled: Disabled people's experiences expressing complaints within the context of sexuality

Ásta Jóhannsdóttir, Embla Guðrúnar Ágústsdóttir

Feminism & Psychology

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Research article

First published 2018-3

Procedural Justice and Citizen Review of Complaints Against the Police: Structure,Outcomes,and Complainants’ Subjective Experiences

Robert E. Worden, Heidi S. Bonner, Sarah J. McLean

Police Quarterly

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Research article

First published 2021-11

Complaint Publicization in Social Media

Alireza Golmohammadi, Taha Havakhor, Dinesh K. Gauri [...]

Journal of Marketing

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Research article

First published 2014-5

Complaints and Their Researchers

Joanna Tokarska-Bakir

East European Politics and Societies

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Research article

First published 2006-02

Coping With Customer Complaints

Simon J. Bell, James A. Luddington

Journal of Service Research

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Research article

First published 2016-4

Complaint Avoidance and Complaint-Related Appraisals in Close Relationships

Timothy R. Worley, Jennifer Samp

Communication Research

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Research article

First published 2014-9

Customer Complaints and Recovery Effectiveness: A Customer Base Approach

George Knox, Rutger van Oest

Journal of Marketing

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