Sage Journals: Discover world-class research

Retricted access

Research article

First published 2012-10

Self-Threat and Product Failure: How Internal Attributions of Blame Affect Consumer Complaining Behavior

Lea Dunn, Darren W. Dahl

Journal of Marketing Research

Retricted access

Research article

First published 2016-9

Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

Zhuowei (Joy) Huang, Li Miao

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 1992-06

Complaining Behavior in Social Interaction

Mark D. Alicke, James C. Braun, Jeffrey E. Glor [...]

Personality and Social Psychology Bulletin

Retricted access

Research article

First published 2007-08

Propensity To Complain: Effects of Personality and Behavioral Factors

Dogan Gursoy, Ken W. McCleary, Lawrence R. Lepsito

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2002-05

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Retricted access

Other

First published 2003-08

Lying,Cheating,Complaining,and Other Aversive Interpersonal Behaviors: A Narrative Examination of the Darker Side of Relationships

Robin M. Kowalski, Sherri Walker, Rachel Wilkinson [...]

Journal of Social and Personal Relationships

Retricted access

Research article

First published 2024

Exploring the Cross-Over Effect of Employees’ Compulsory Citizenship Behavior on Spousal Family Satisfaction: A Moderated Mediation Model of Complaints and Mindfulness

Huai-Liang Liang, Chia-Hsuan Wang

Psychological Reports

Retricted access

Research article

First published 1998-07

Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 2020-5

The Customer Isn’t Always Right: The Implications of Illegitimate Complaints

Kawon Kim, Melissa A. Baker

Cornell Hospitality Quarterly

Open access

Research article

First published 2025-10

The Impact of Compulsory Citizenship Behavior on Employee Complaints: Exploring the Mediating Role of Anger and the Moderating Effect of Leader-Member Exchange

Huai-Liang Liang

Sage Open

Search results