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First published 2023-5

Theoretical Advances in Service Breakdown Prevention and Recovery: Rich Service Enactment to Improve Server-Client Interactions and Outcomes

Rouxelle de Villiers, Arch G. Woodside, Pornchanoke Tipgomut

Australasian Marketing Journal

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Research article

First published 2020-2

Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries

Elizabeth Stokoe, Rein Ove Sikveland, Saul Albert [...]

Discourse Studies

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Research article

First published 2018-9

Knowing,being or doing? A comparative study on human service professionals’ perceptions of quality in day-to-day encounters with clients and students with intellectual disabilities

Jens Ineland, Jan Hjelte

Journal of Intellectual Disabilities

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Research article

First published 2023-2

When a request turn is segmented: Managing the deontic authority via early compliance

Satomi Kuroshima

Discourse Studies

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Research article

First published 2011-5

Process and Outcome Interdependency in Frontline Service Encounters

Zhenfeng Ma, Laurette Dubé

Journal of Marketing

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Research article

First published 2017-2

Nonprofit Organizations Serving Domestic Violence Survivors

Sonia Kapur, Anna M. Zajicek, John Gaber

Affilia

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Research article

First published 1976-04

Bureaucratic Encounters— An Evaluation of Government Services

Robert L. Kahn, Daniel Katz, Barbara Gutek

The Journal of Applied Behavioral Science

Open access

Research article

First published 2026-4

Substance Use of Older Adults in Gerontological Social Work Client Documents

Ilona Kaitala, Minna Zechner, Teija Karttunen [...]

Nordic Studies on Alcohol and Drugs

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Research article

First published 1982-1

The Contented Older Client of Bureaucracy

Charles T. Goodsell

The International Journal of Aging and Human Development

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Research article

First published 2011-9

Boundaries and Dual Relationships

Steven Sawyer, David Prescott

Sexual Abuse

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