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Articles (54)

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1-10 of 54 results for client employee relationship

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Select article: How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context

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Research article

First published 2013-11

How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context

Regina-Viola Frey, Tomás Bayón, Dirk Totzek

Journal of Service Research

Select article: Permanent employee investment and social exchange and psychological cooperative climate among temporary employees

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Other

First published 2011-5

Permanent employee investment and social exchange and psychological cooperative climate among temporary employees

Bård Kuvaas, Anders Dysvik

Economic and Industrial Democracy

Select article: Client,Employer and Employee: Mapping a Complex Triangulation

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Research article

First published 2009-09

Client,Employer and Employee: Mapping a Complex Triangulation

Christelle Havard, Brigitte Rorive, André Sobczak

European Journal of Industrial Relations

Select article: How Do I-Deals Influence Client Satisfaction? The Role of Exhaustion,Collective Commitment,and Age Diversity

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Research article

First published 2019-4

How Do I-Deals Influence Client Satisfaction? The Role of Exhaustion,Collective Commitment,and Age Diversity

P. Matthijs Bal, Stephan A. Boehm

Journal of Management

Select article: Value Structures,Formal Structures,and Technology for Lower Participants in Service Organizations

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Research article

First published 1987-04

Value Structures,Formal Structures,and Technology for Lower Participants in Service Organizations

Peter K. Mills, Thomas Turk, Newton Margulies

Human Relations

Select article: Privacy,Employees and Human Resources: A Case Report

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Other

First published 2011-3

Privacy,Employees and Human Resources: A Case Report

Judith Mair

Health Information Management Journal

Select article: Exploring the Impact of Public Service Motivation on Public Employee’s Coping Strategy With Clients: Nuanced Insights From Varied Contexts

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Research article

First published 2024

Exploring the Impact of Public Service Motivation on Public Employee’s Coping Strategy With Clients: Nuanced Insights From Varied Contexts

Lei Tao, Ning Liu, Bo Wen

Review of Public Personnel Administration

Select article: Manager effectiveness,employee engagement,and client-based organizational outcomes in a mental health setting

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Research article

First published 2019-3

Manager effectiveness,employee engagement,and client-based organizational outcomes in a mental health setting

Pamela N. Prince, Dwight W. Mihalicz

Healthcare Management Forum

Select article: The psychological contract of call-centre workers: Employment conditions,satisfaction and civic virtue behaviours

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Other

First published 2011-2

The psychological contract of call-centre workers: Employment conditions,satisfaction and civic virtue behaviours

Maria José Chambel, Carlos-María Alcover

Economic and Industrial Democracy

Select article: Explaining Employees' Experience of Work in Outsourced Call Centres: The Influence of Clients,Owners and Temporary Work Agencies

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Other

First published 2008-04

Explaining Employees' Experience of Work in Outsourced Call Centres: The Influence of Clients,Owners and Temporary Work Agencies

Nicholas Kinnie, John Purcell, Mark Adams

Journal of Industrial Relations

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