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Articles (109)

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1-10 of 109 results for call-centre operators

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Select article: Precariousness and call centre work: Operators’ perceptions in Portugal and Brazil

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Research article

First published 2018-9

Precariousness and call centre work: Operators’ perceptions in Portugal and Brazil

Hermes Augusto Costa, Elizardo Scarpati Costa

European Journal of Industrial Relations

Select article: Validation of a Test Battery for the Selection of Call Centre Operators in a Communications Company

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Research article

First published 2009-3

Validation of a Test Battery for the Selection of Call Centre Operators in a Communications Company

Michelle Nicholls, A.M. Viviers, Deléne Visser

South African Journal of Psychology

Select article: Computers,Customer Service Operatives and Cyborgs: Intra-actions in Call Centres

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Research article

First published 2009-11

Computers,Customer Service Operatives and Cyborgs: Intra-actions in Call Centres

Daniel Nyberg

Organization Studies

Select article: The healthy worker survivor effect in a study of neck muscle performance measures in call-centre operators

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Research article

First published 2006-4

The healthy worker survivor effect in a study of neck muscle performance measures in call-centre operators

Peter Osmotherly, John Attia

WORK: A Journal of Prevention,Assessment & Rehabilitation

Select article: The Power of Non-Verbal Communication: Predicting Job Performance by Means of Thin Slices of Non-Verbal Behaviour

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Research article

First published 2005-6

The Power of Non-Verbal Communication: Predicting Job Performance by Means of Thin Slices of Non-Verbal Behaviour

Deléne Visser, John D. L. Matthews

South African Journal of Psychology

Select article: The role of general and specific stressors in the health and well-being of call centre operators

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Research article

First published 2015-8

The role of general and specific stressors in the health and well-being of call centre operators

David Mellor, Kathleen A. Moore, Zhong Ming Benjamin Siong

WORK: A Journal of Prevention,Assessment & Rehabilitation

Select article: Deployment of computer networks in leisure-packaged tour marketing in the United States

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Other

First published 1994-1

Deployment of computer networks in leisure-packaged tour marketing in the United States

R. David Moon

Journal of Vacation Marketing

Select article: `Doing things right',or `doing the right things'? Call centre migrations and dimensions of knowledge

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Research article

First published 2008-12

`Doing things right',or `doing the right things'? Call centre migrations and dimensions of knowledge

Diane van den Broek

Work,Employment and Society

Select article: Friendship in Socially Isolating Work Environments

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Research article

First published 2010-6

Friendship in Socially Isolating Work Environments

Karen Milner, Jennifer Russell, Ian Siemers

South African Journal of Psychology

Select article: Work Organization,Control and the Experience of Work in Call Centres

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Research article

First published 2002-03

Work Organization,Control and the Experience of Work in Call Centres

Phil Taylor, Gareth Mulvey, Jeff Hyman [...]

Work,Employment and Society

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