Sage Journals: Discover world-class research

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Research article

First published 2010-11

Improving Right Party Contact Rates at Outbound Call Centers

Srinivas Bollapragada, Suresh K. Nair

Production and Operations Management

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Research article

First published 2019-4

Impact of Pharmacy Student–Driven Postdischarge Telephone Calls on Heart Failure Hospital Readmission Rates: A Pilot Program

Roda Plakogiannis, Ana Mola, Shreya Sinha [...]

Hospital Pharmacy

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Research article

First published 2004-9

Rating the Severity of Close-Call Events

Thomas Sheridan, Kim Cardosi, Daniel Hannon

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2021-10

Post-Trauma Follow-up Phone Call Shows Lower Readmission Rates for Patients Discharged From Emergency Department Compared to Inpatient Stay

Juan Pablo Hoyos, Leonardo Alaniz, Miguel Llerenas [...]

The American Surgeon™

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Research article

First published 2015-07

Staffing Call Centers with Uncertain Arrival Rates and Co‐sourcing

Yaşar Levent Koçağa, Mor Armony, Amy R. Ward

Production and Operations Management

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Research article

First published 2006-03

Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

Ward Whitt

Production and Operations Management

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Research article

First published 2021-5

“If You Call Them,They Will Come”: A Telephone Call Reminder to Decrease the No-Show Rate in an Outpatient Palliative Medicine Clinic

Ruth L. Lagman, Renato V. Samala, Susan LeGrand [...]

American Journal of Hospice and Palliative Medicine®

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Research article

First published 2019-8

Comparison of Call-Back Rates between Digital Mammography and Digital Breast Tomosynthesis

Anthony M. Scott, Madison G. Lashley, Nicholas B. Drury [...]

The American Surgeon™

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Brief report

First published 2023-11

Impact of Automated Reminder Calls in a Safety-Net Setting on Surgical Clinic No-Show Rates

Caitlyn Braschi, Griselda Gutierrez, Jessica K. Liu [...]

The American Surgeon™

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Research article

First published 2014-11

Local Smoke-Free Public Policies,Quitline Call Rate,and Smoking Status in Kentucky

Anita F. Fernander, Mary Kay Rayens, Sarah Adkins [...]

American Journal of Health Promotion

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