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Articles (354)

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1-10 of 354 results for call centre work

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Select article: Work Organization,Control and the Experience of Work in Call Centres

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Research article

First published 2002-03

Work Organization,Control and the Experience of Work in Call Centres

Phil Taylor, Gareth Mulvey, Jeff Hyman [...]

Work,Employment and Society

Select article: Call Centres and the Quality of Work Life: Towards a Research Agenda

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Other

First published 2008-04

Call Centres and the Quality of Work Life: Towards a Research Agenda

Zeenobiyah Hannif, John Burgess, Julia Connell

Journal of Industrial Relations

Select article: Learning to Control: Training and Work Organization in Australian Call Centres

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Other

First published 2008-04

Learning to Control: Training and Work Organization in Australian Call Centres

Andrew Smith, Erica Smith

Journal of Industrial Relations

Select article: Working to live,not living to work: Work,leisure and youth identity among call centre workers in North East England

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Research article

First published 2012-9

Working to live,not living to work: Work,leisure and youth identity among call centre workers in North East England

Anthony Lloyd

Current Sociology

Select article: The next division of labour: work skills in Australian and Indian call centres

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Research article

First published 2008-12

The next division of labour: work skills in Australian and Indian call centres

Bob Russell, Mohan Thite

Work,Employment and Society

Select article: Articulation Work Skills and the Recognition of Call Centre Competences in Australia

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Other

First published 2009-02

Articulation Work Skills and the Recognition of Call Centre Competences in Australia

Ian Hampson, Anne Junor, Alison Barnes

Journal of Industrial Relations

Select article: Explaining Employees' Experience of Work in Outsourced Call Centres: The Influence of Clients,Owners and Temporary Work Agencies

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Other

First published 2008-04

Explaining Employees' Experience of Work in Outsourced Call Centres: The Influence of Clients,Owners and Temporary Work Agencies

Nicholas Kinnie, John Purcell, Mark Adams

Journal of Industrial Relations

Select article: Musculoskeletal symptoms in relation to work exposures at call centre companies in Sweden

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Research article

First published 2008-2

Musculoskeletal symptoms in relation to work exposures at call centre companies in Sweden

Kerstin Norman, Birgitta Floderus, Maud Hagman [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

Select article: Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

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Research article

First published 2010-9

Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

Sarah Jenkins, Rick Delbridge, Ashley Roberts

Work,Employment and Society

Select article: Spatial Control,Precarity,and Union Resistance in Digital Remote Work: An Analysis of ‘Work From Home’ in US and Canadian Call Centres

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Research article

First published 2026

Spatial Control,Precarity,and Union Resistance in Digital Remote Work: An Analysis of ‘Work From Home’ in US and Canadian Call Centres

Virginia Doellgast, Sean O’Brady, Jeonghun Kim

Work,Employment and Society

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