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Research article

First published 2007-11

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

Zeynep Aksin, Mor Armony, Vijay Mehrotra

Production and Operations Management

Free access

Research article

First published 2012-3

Need for recovery assessment among nursing professionals and call center operators

Cristiane Shinohara Moriguchi, Taísa Trevizani, Roberta de Fátima Carreira Moreira [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2003-03

AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS

LINDA V. GREEN, PETER J. KOLESAR, JOÃO SOARES

Production and Operations Management

Free access

Research article

First published 2012-3

Risk factors for computer visual syndrome (CVS) among operators of two call centers in São Paulo,Brazil

Eduardo Costa Sa, Mario Ferreira Junior, Lys Esther Rocha

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2015-07

Staffing Call Centers with Uncertain Arrival Rates and Co‐sourcing

Yaşar Levent Koçağa, Mor Armony, Amy R. Ward

Production and Operations Management

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Research article

First published 2017-1

A descriptive Study To Assess The Prevalence Of Computer Vision Syndrome Among Computer Operators In Selected Call centers Of Amrister,Punjab

Amandeep Kaur, Mamta Kumari, Tarandeep Kaur

Nursing & Midwifery Research Journal

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Research article

First published 2010-11

Analysis of Two‐Level Support Systems with Time‐Dependent Overflow—A Banking Application

Wolfgang Barth, Michael Manitz, Raik Stolletz

Production and Operations Management

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Research article

First published 2010-05

Intelligent Procedures for Intra‐Day Updating of Call Center Agent Schedules

Vijay Mehrotra, Ozgür Ozlük, Robert Saltzman

Production and Operations Management

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Other

First published 2004-05

Agent Recruitment Planning in Knowledge-Intensive Call Centers

Sanjeev K. Bordoloi

Journal of Service Research

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Other

First published 2010-12

Work organization,human resource practices and employee retention in Indian call centers

Mohan Thite, Bob Russell

Asia Pacific Journal of Human Resources

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