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Articles (437)

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1-10 of 437 results for call center management

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Select article: Identities on call: Impact of impression management on Indian call center agents

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Research article

First published 2013-11

Identities on call: Impact of impression management on Indian call center agents

Sumita Raghuram

Human Relations

Select article: A simulation-based decision support system for workforce management in call centers

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Research article

First published 2013-4

A simulation-based decision support system for workforce management in call centers

Asli Sencer, Birgul Basarir Ozel

SIMULATION

Select article: Revenue Management Through Dynamic Cross Selling in Call Centers

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Research article

First published 2010-11

Revenue Management Through Dynamic Cross Selling in Call Centers

E. Lerzan Örmeci, O. Zeynep Akşin

Production and Operations Management

Select article: The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

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Research article

First published 2007-11

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

Zeynep Aksin, Mor Armony, Vijay Mehrotra

Production and Operations Management

Select article: “Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers

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Research article

First published 2021-7

“Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers

Johanna Woydack, Jane Lockwood

International Journal of Business Communication

Select article: Customer service call centers: managing rapid personnel changes

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Research article

First published 2001-8-29

Customer service call centers: managing rapid personnel changes

William L. Smith

Human Systems Management

Select article: Acute Asthma Management by a Pediatric After-Hours Call Center

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Research article

First published 2009-07

Acute Asthma Management by a Pediatric After-Hours Call Center

Kyle A. Nelson, Donna Freiner, Jane Garbutt [...]

Telemedicine and e-Health

Select article: Cost Avoidance Analysis of Medication Conversions on the Treatment of Gastroesophageal Reflux Disease in a Medication Therapy Management Call Center: A Budgetary Perspective

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Research article

First published 2022-6

Cost Avoidance Analysis of Medication Conversions on the Treatment of Gastroesophageal Reflux Disease in a Medication Therapy Management Call Center: A Budgetary Perspective

Leanne Lai, Goar Alvarez, Aisy Aleu [...]

Journal of Pharmacy Practice

Select article: Use of Formal and Informal Work–Family Policies on the Digital Assembly Line

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Research article

First published 2008-08

Use of Formal and Informal Work–Family Policies on the Digital Assembly Line

Amy S. Wharton, Sarah Chivers, Mary Blair-Loy

Work and Occupations

Select article: Optimal Configuration of a Service Delivery Network: An Application to a Financial Services Provider

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Research article

First published 2010-11

Optimal Configuration of a Service Delivery Network: An Application to a Financial Services Provider

Geoffrey A. Meester, Anuj Mehrotra, Harihara Prasad Natarajan [...]

Production and Operations Management

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