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Retricted access

Research article

First published 2011-10

Linking Communication Competence With Call Center Agents’ Sales Effectiveness

Joe R. Downing

International Journal of Business Communication

Retricted access

Research article

First published 2010-10

Analyzing the Genre Structure of Chinese Call-Center Communication

Xunfeng Xu, Yan Wang, Gail Forey [...]

Journal of Business and Technical Communication

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Research article

First published 2013-4

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions

Colin Mackinnon Clark, Ulrike Marianne Murfett, Priscilla S. Rogers [...]

Journal of Business and Technical Communication

Open access

Research article

First published 2022-01

Orange County,California COVID-19 Vaccine Equity Best Practices Checklist: A Community-Centered Call to Action for Equitable Vaccination Practices

Kameko J. Washburn, Alana M.W. LeBrón, Abigail S. Reyes [...]

Health Equity

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Research article

First published 2017-2

Answering the Call to Accessible Quality Health Care for All Using a New Model of Local Community Not-for-Profit Charity Clinics: A Return to Christ-Centered Care of the Past

Yuri Cuellar De la Cruz, Stephen Robinson

The Linacre Quarterly

Retricted access

Research article

First published 2008-01

The Indian Call Center Experience

Mahuya Pal, Patrice Buzzanell

International Journal of Business Communication

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Research article

First published 1973-6

The Indigenous Nonprofessional in a Multiservice Center

Stanley Budner, Robert M. Chazin, Howard Young

Families in Society: The Journal of Contemporary Social Services

Retricted access

Research article

First published 2002-2

Adaptive selling in a call center environment: A qualitative investigation

Daniel M. Eveleth, Linda Morris

Journal of Interactive Marketing

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Other

First published 1989-09

Law Enforcement Simulation System

Craig J. McDonald

SIMULATION

Retricted access

Research article

First published 2013-11

Identities on call: Impact of impression management on Indian call center agents

Sumita Raghuram

Human Relations

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