Sage Journals: Discover world-class research

Retricted access

Research article

First published 2021

Piecewise Affine Dynamical Models of Petri Nets – Application to Emergency Call Centers *

Xavier Allamigeon, Marin Boyet, Stéphane Gaubert

Fundamenta Informaticae

Open access

Research article

First published 2022

The role of telemedicine services in changing users’ intentions for presenting to the emergency departments in Saudi Arabia

Amjad Alfaleh, Abdullah Alkattan, Alaa Alageel [...]

DIGITAL HEALTH

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Research article

First published 2023-10

A semiparametric Bayesian model for queueing arrival processes: An application to call centers

Kaan Kuzu, Refik Soyer, Murat T. Tarimcilar

Production and Operations Management

Open access

Research article

First published 2025

Understanding Telemedicine: Measuring Beneficiaries’ Satisfaction and Key Call Metrics in the Kingdom of Saudi Arabia

Ali Abdulmana A Awadh, Yahia O Dhafar, Mona H Elzohri [...]

Journal of Patient Experience

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Research article

First published 2015-04

Call Center Delay Announcement Using a Newsvendor‐Like Performance Criterion

Oualid Jouini, O. Zeynep Akşin, Fikri Karaesmen [...]

Production and Operations Management

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Research article

First published 2022-8

A Minority Report on the Call to Ministry

Leland Brown

The Expository Times

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Review article

First published 2004-9

Natural Language Prompts for an Automated Call Router: Examples Increase the Clarity of User Responses

Benjamin A. Knott, Robert R. Bushey, John M. Martin

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Open access

Research article

First published 2025-08

Forecasting financial services of a call center’s inbound volumes: A case study

Ahm Shamsuzzoha, Joonas Viitanen, Sujan Piya [...]

International Journal of Engineering Business Management

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Research article

First published 2010-02

Calling in Work

Michael F. Steger, N.K. Pickering, J.Y. Shin [...]

Journal of Career Assessment

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Research article

First published 2002-9

A Development Environment and Methodology for the Design of Work-Centered User Interface Systems

Wayne Zachary, Robert G. Eggleston

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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