You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (91)

Journals (0)

1-10 of 91 results for call center agents

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: Identities on call: Impact of impression management on Indian call center agents

Retricted access

Research article

First published 2013-11

Identities on call: Impact of impression management on Indian call center agents

Sumita Raghuram

Human Relations

Select article: Agent Recruitment Planning in Knowledge-Intensive Call Centers

Retricted access

Other

First published 2004-05

Agent Recruitment Planning in Knowledge-Intensive Call Centers

Sanjeev K. Bordoloi

Journal of Service Research

Select article: “Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers

Retricted access

Research article

First published 2021-7

“Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers

Johanna Woydack, Jane Lockwood

International Journal of Business Communication

Select article: Intelligent Procedures for Intra‐Day Updating of Call Center Agent Schedules

Retricted access

Research article

First published 2010-05

Intelligent Procedures for Intra‐Day Updating of Call Center Agent Schedules

Vijay Mehrotra, Ozgür Ozlük, Robert Saltzman

Production and Operations Management

Select article: Linking Communication Competence With Call Center Agents’ Sales Effectiveness

Retricted access

Research article

First published 2011-10

Linking Communication Competence With Call Center Agents’ Sales Effectiveness

Joe R. Downing

International Journal of Business Communication

Select article: An Ergonomic Evaluation of a Call Center Performed by Disabled Agents

Retricted access

Research article

First published 2008-8

An Ergonomic Evaluation of a Call Center Performed by Disabled Agents

Chia-Fen Chi, Yen-Hui Lin

Perceptual and Motor Skills

Select article: The identification of inbound call center agents’ competencies that are related to callers’ repurchase intentions

Retricted access

Research article

First published 2000-5

The identification of inbound call center agents’ competencies that are related to callers’ repurchase intentions

Manuel C.F. Pontes, Colleen O'Brien Kelly

Journal of Interactive Marketing

Select article: Protecting Workers From Rude Customers to Enhance Organizational Identification in Emotional Labor Environments: A Study With Call Center Agents

Retricted access

Research article

First published 2025-10

Protecting Workers From Rude Customers to Enhance Organizational Identification in Emotional Labor Environments: A Study With Call Center Agents

Hyojeong Kim, Nagesh N Murthy, Anurag Agarwal [...]

Production and Operations Management

Select article: “I would not have been working here!”

Retricted access

Research article

First published 2009-11

“I would not have been working here!”

Shelly Tara, P. Vigneswara Ilavarasan

Gender,Technology and Development

Select article: ‘Put me on to a male agent’: Emotional labor and performing gender in call centers

Retricted access

Research article

First published 2023-11

‘Put me on to a male agent’: Emotional labor and performing gender in call centers

Ayşegül Akdemir

Current Sociology

1
2
3
•••
10
10 / page

Article type

Publication date

Subjects

Access