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Articles (57)

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1-10 of 57 results for airline satisfaction

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Select article: Extending understanding of the internal marketing practice and employee satisfaction relationship: A budget Chinese airline empirical examination

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Research article

First published 2019-1

Extending understanding of the internal marketing practice and employee satisfaction relationship: A budget Chinese airline empirical examination

Yu-Ting Huang, Sharyn Rundle-Thiele, Yen-Heng Chen

Journal of Vacation Marketing

Select article: Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

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Research article

First published 2025-4

Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

Tripti Ghosh Sharma, Mahima Gupta, Vinu Cheruvil Thomas [...]

Journal of Travel Research

Select article: Understanding the meaning of low airfare and satisfaction among leisure air travellers using Malaysian low-cost airlines

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Research article

First published 2014-7

Understanding the meaning of low airfare and satisfaction among leisure air travellers using Malaysian low-cost airlines

Jennifer Kim Lian Chan

Journal of Vacation Marketing

Select article: The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

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Research article

First published 2019-4

The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

Reza Etemad-Sajadi, Laura Bohrer

Tourism and Hospitality Research

Select article: The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

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Research article

First published 2019-7

The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

Xun Xu, Wenhui Liu, Dogan Gursoy

Journal of Travel Research

Select article: Some Aspects of Market Dynamics and Customer Satisfaction in the Indian Domestic Airlines Sector

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Research article

First published 2005-02

Some Aspects of Market Dynamics and Customer Satisfaction in the Indian Domestic Airlines Sector

R. Sarkar, Rajat K. Baisya

Global Business Review

Select article: Airline Passenger Loyalty

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Research article

First published 2016-5

Airline Passenger Loyalty

Reza Etemad-Sajadi, Sean A. Way, Laura Bohrer

Cornell Hospitality Quarterly

Select article: Customer service in the face of flight delays

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Other

First published 2010-7

Customer service in the face of flight delays

Mike Baranishyn, B. Andrew Cudmore, Tim Fletcher

Journal of Vacation Marketing

Select article: Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation

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Research article

First published 2017-5

Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation

Ying Wang, Kevin Kam Fung So, Beverley A. Sparks

Journal of Travel Research

Select article: Customer Satisfaction Heterogeneity and Shareholder Value

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Research article

First published 2010-8

Customer Satisfaction Heterogeneity and Shareholder Value

Rajdeep Grewal, Murali Chandrashekaran, Alka V. Citrin

Journal of Marketing Research

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