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Articles (613)

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1-10 of 613 results for agentic competence

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Select article: Artificial Intelligence Chatbots Versus Human Agents in Customer Satisfaction: The Role of Warmth and Competence

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Research article

First published 2026

Artificial Intelligence Chatbots Versus Human Agents in Customer Satisfaction: The Role of Warmth and Competence

Ye Zhang, Ayşegül Özsomer, Zeynep Gürhan Canlı [...]

Journal of Interactive Marketing

Select article: A BDI-based agent architecture for social competent agents

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Research article

First published 2015-8-18

A BDI-based agent architecture for social competent agents

Inon Zuckerman, Meirav Hadad

Web Intelligence

Select article: When Disfluency Signals Competence: The Effect of Processing Difficulty on Perceptions of Service Agents

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Research article

First published 2013-4

When Disfluency Signals Competence: The Effect of Processing Difficulty on Perceptions of Service Agents

Debora V. Thompson, Elise Chandon Ince

Journal of Marketing Research

Select article: Competent Yet Out in the Cold: Shifting Criteria for Hiring Reflect Backlash Toward Agentic Women

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Research article

First published 2008-12

Competent Yet Out in the Cold: Shifting Criteria for Hiring Reflect Backlash Toward Agentic Women

Julie E. Phelan, Corinne A. Moss-Racusin, Laurie A. Rudman

Psychology of Women Quarterly

Select article: Linking Communication Competence With Call Center Agents’ Sales Effectiveness

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Research article

First published 2011-10

Linking Communication Competence With Call Center Agents’ Sales Effectiveness

Joe R. Downing

International Journal of Business Communication

Select article: The identification of inbound call center agents’ competencies that are related to callers’ repurchase intentions

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Research article

First published 2000-5

The identification of inbound call center agents’ competencies that are related to callers’ repurchase intentions

Manuel C.F. Pontes, Colleen O'Brien Kelly

Journal of Interactive Marketing

Select article: Measuring the role of two competing groups of informed agents in opinion formation

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Research article

First published 2019-8

Measuring the role of two competing groups of informed agents in opinion formation

Kamal S Selim, Ahmed E Okasha, Fatma R Farag

SIMULATION

Select article: Behavior of an Adaptive Self-organizing Autonomous Agent Working with Cues and Competing Concepts

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Research article

First published 1993-09

Behavior of an Adaptive Self-organizing Autonomous Agent Working with Cues and Competing Concepts

Csaba Szepesvári, Andràs Lórincz

Adaptive Behavior

Select article: Algorithms for single-machine scheduling to minimize the total tardiness with learning effects and two competing agents

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Research article

First published 2015-3

Algorithms for single-machine scheduling to minimize the total tardiness with learning effects and two competing agents

Wen-Chiung Lee, Jen-Ya Wang, Hsin-Wei Su

Concurrent Engineering

Select article: Female Voice Agents in Fully Autonomous Vehicles Are Not Only More Likeable and Comfortable,But Also More Competent

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Research article

First published 2020-12

Female Voice Agents in Fully Autonomous Vehicles Are Not Only More Likeable and Comfortable,But Also More Competent

Jiayuan Dong, Emily Lawson, Jack Olsen [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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