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Research article

First published 2009-11

The Use of Acceptable Customer Waiting Times for Capacity Management in a Multistage Restaurant

Johye Hwang, Carolyn U. Lambert

Journal of Hospitality & Tourism Research

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Research article

First published 2008-02

The Impact of Service-Time Uncertainty and Anticipated Congestion on Customers' Waiting-Time Decisions

Piyush Kumar, Parthasarathy Krishnamurthy

Journal of Service Research

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Research article

First published 1997-8

On the law of the iterated logarithm in multiphase queueing systems. II

Saulius Minkevičius

Informatica: An International Journal of Computing and Informatics

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Research article

First published 2010-08

A Simulation of Lean Manufacturing: The Lean Lemonade Tycoon 2

Lisa B. Ncube

Simulation & Gaming

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Research article

First published 2002-11

Linking Marketing and Operations

Shane Evangelist, Badger Godwin, Joey Johnson [...]

Journal of Service Research

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Research article

First published 2019-5

Enjoyable queuing and waiting time

Chih-Chin Liang

Time & Society

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Research article

First published 2010-03

An Analysis of Dual‐Kanban Just‐In‐Time Systems in a Non‐Repetitive Environment

Rafael Diaz, Ali Ardalan

Production and Operations Management

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Research article

First published 2006-03

Modeling and Managing the Percentage of Satisfied Customers in Hidden and Revealed Waiting Line Systems

Chester Chambers, Panagiotis Kouvelis

Production and Operations Management

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Research article

First published 2005-02

Managing Real and Virtual Waits in Hospitality and Service Organizations

Duncan Dickson, Robert C. Ford, Bruce Laval

Cornell Hospitality Quarterly

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Research article

First published 2017-09

Pricing in a Transportation Station with Strategic Customers

Athanasia Manou, Pelin G. Canbolat, Fikri Karaesmen

Production and Operations Management

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