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Research article

First published 2002-5

The Effects of a Change in Customer Disposition on the Zone of Tolerance: A Longitudinal Study

James F. Devlin, Anne L. Gwynne, Christine T. Ennew

Australasian Marketing Journal

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Research article

First published 2019-9

Straddling the Boundaries of the Zone of Tolerance: One District’s Response to Rapid Demographic Change

Ain A. Grooms

Education and Urban Society

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Other

First published 2004-02

An Examination and Extension of the Zone-of-Tolerance Model

R. Kenneth Teas, Thomas E. DeCarlo

Journal of Service Research

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Research article

First published 2013-8

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

J. J. Po-An Hsieh, Piyush Sharma, Arun Rai [...]

Journal of Service Research

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Research article

First published 1972-11

Adoptive Transfer of Low Zone Tolerance into Normal Adult Mice 1

David S. Terman, Percy Minden, Alfred J. Crowle

Experimental Biology and Medicine

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Other

First published 2005-8

A Failure of UK Travel Agencies to Strengthen Zones of Tolerance

David Gilbert, YingFei Gao

Tourism and Hospitality Research

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Research article

First published 2016

Gender-Based Analysis of Zones of Tolerance for Transit Service Quality Considering Intelligent Transportation Systems

Farzad Arabikhan, Maria Nadia Postorino, Ariane Dupont-Kieffer [...]

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2010-1

Do Hotel Customers use a Multi-Expectation Framework in the Evaluation of Services? A Study in Cappadocia,Turkey

Ibrahim Yilmaz

Tourism and Hospitality Research

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Research article

First published 2018-3

An Estimation of Zone-of-tolerance Based on Destination Atmospherics

Arup Kumar Baksi

Abhigyan

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Research article

First published 2017-4

Evaluation of Interpretive Media Use and Effectiveness at a Nature Center

Marisol Mayorga, Ted T. Cable, Chris Mullins

Journal of Interpretation Research

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