Sage Journals: Discover world-class research

Retricted access

Research article

First published 2013-4

Customers’ preferences for new technology-based self-services versus human interaction services in hotels

Hanan Saad Kattara, Osman Ahmed El-Said

Tourism and Hospitality Research

Retricted access

Research article

First published 2008-11

Consequences of Forcing Consumers to Use Technology-Based Self-Service

Machiel J. Reinders, Pratibha A. Dabholkar, Ruud T. Frambach

Journal of Service Research

Retricted access

Research article

First published 2009-05

Customer Self-Efficacy in Technology-Based Self-Service

Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels [...]

Journal of Service Research

Retricted access

Research article

First published 2000-7

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree [...]

Journal of Marketing

Retricted access

Research article

First published 2016-2

Hospitality Industry Web-Based Self-Service Technology Adoption Model

Louisa Yee-Sum Lee

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2002-07

An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors

Pratibha A. Dabholkar, Richard P. Bagozzi

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 2023-6

Factors Influencing Post-Adoption Resistance to Self-Order Kiosks at Fast-Food Restaurants: A Focus on the New-Silver Generation

Hwaran Lee, Eunkyung Kang, Kyung Young Lee [...]

Journal of Smart Tourism

Retricted access

Research article

First published 2012-2

AFAWS: An Agent based Framework for Autonomic Web Services

Walid Chainbi, Haithem Mezni, Khaled Ghedira

Multiagent and Grid Systems

Retricted access

Review article

First published 2009-3

Instructor and Student Classroom Interactions during Technology Skills Instruction for Facilitating Preservice Teachers' Computer Self-Efficacy

Joyce H. L. Koh, Theodore W. Frick

Journal of Educational Computing Research

Retricted access

Research article

First published 2023

Adoption of TAM to Measure Consumer’s Attitude Towards Self-Service Technology: Utilizing Cultural Perspectives as a Moderator Variable

Nour A. J. Azam, Sajal Kabiraj, Wang Shaoyuan [...]

Global Business Review

Search results