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Research article

First published 2025-2

Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery

Todd J. Bacile, A. Banu Elmadag, Mehmet Okan [...]

Journal of Interactive Marketing

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Research article

First published 2022-12

From observation on social media to offline political participation: The social media affordances approach

Dam Hee Kim, Nicole B. Ellison

New Media & Society

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Research article

First published 2020-5

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

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Research article

First published 2022-06-09

Diabetic patients’ behavior observation on social media using active surveillance

Abid Sohail, Muhammad Imran Tariq, Sehar Ali [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2025-06

Associations Between Characteristics of Adolescent and Young Adult Cancer Survivors and Their Use of Different Social Media Platforms: An Observational Study of Social Media Accounts

Katja Reuter, Michael Leyderman, Eric P. Billinson [...]

Journal of Adolescent and Young Adult Oncology

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Research article

First published 2022-12

Emerging Adults’ Exposure to and Postings About Substance Use on Social Media: An Observational Study

Kaitlyn Burnell, Fernanda C. Andrade, Rick H. Hoyle

Emerging Adulthood

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Research article

First published 2018-11

The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants,Observers,and Service Providers during Social Media Service Recovery ☆

Todd J. Bacile, Jeremy S. Wolter, Alexis M. Allen [...]

Journal of Interactive Marketing

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Research article

First published 2025

The TikTok news challenge: The influence of the news organization on the editorial decision-making of TikTok editors

Marie Verstappen, Michaël Opgenhaffen

Journalism

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Research article

First published 2023-2

Let's Laugh About It! Using Humor to Address Complainers’ Online Incivility

Mathieu Béal, Yany Grégoire, François A. Carrillat

Journal of Interactive Marketing

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Research article

First published 2022-5

How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?

Mathieu Béal, Yany Grégoire

Journal of Service Research

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