Christian Grönroos
Robert J. Kwortnik, Gary M. Thompson
Christopher Lovelock, Evert Gummesson
Antony Jose, Ishwara Bhat
Madeline Powell, Stephen P. Osborne
Richard R. Klink, Gerard A. Athaide
Preeti Sharma, Avinash K. Shrivastava
Jeffrey Meyer, Dwayne D. Gremler, Jens Hogreve
Nicole Coviello, Heidi Winklhofer, Karla Hamilton
Rajesh Iyer, James A. Muncy
, Avinash K. Shrivastava
