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Articles (3101)

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1-10 of 3101 results for Service Failure

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Select article: Service Failures in Restaurants

Retricted access

Research article

First published 2010-8

Service Failures in Restaurants

Young Namkung, Soocheong Jang

Cornell Hospitality Quarterly

Select article: The Impact of Failure Severity,Prior Failure,and Company Control on Service Recovery Outcomes

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Research article

First published 2011-8

The Impact of Failure Severity,Prior Failure,and Company Control on Service Recovery Outcomes

Teresa K. Betts, Matthew S. Wood, Suresh K. Tadisina

Journal of Leadership & Organizational Studies

Select article: Robot service failure and recovery: Literature review and future directions

Open access

Review article

First published 2023-7

Robot service failure and recovery: Literature review and future directions

Dewen Liu, Changfei Li, Jieqiong Zhang [...]

International Journal of Advanced Robotic Systems

Select article: Gender Stereotyping in Robot Service Failures

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Research article

First published 2026-1

Gender Stereotyping in Robot Service Failures

Huiling Huang, Faye Feier Chen, Stephanie Q. Liu

Journal of Hospitality & Tourism Research

Select article: Profiling as a Service Failure

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Research article

First published 2025-8

Profiling as a Service Failure

Kristina K. Lindsey-Hall, Susana Jaramillo, Melanie P. Lorenz [...]

Journal of Service Research

Select article: Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure

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Research article

First published 2011-5

Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure

Mark Gabbott, Yelena Tsarenko, Wai Hoe Mok

Journal of Service Research

Select article: Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

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Research article

First published 1996-5

Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

D.S. Sundaram, Claudia Jurowski, Cynthia Webster

Journal of Hospitality & Tourism Research

Select article: Consumer Responses to Service Failure

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Research article

First published 2014-8

Consumer Responses to Service Failure

Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks

Cornell Hospitality Quarterly

Select article: Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy

Retricted access

Research article

First published 2016-2

Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy

Seongun Jeon, Jonathan S. Kim

Australasian Marketing Journal

Select article: Recovery Voice and Satisfaction After Service Failure

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Research article

First published 2007-11

Recovery Voice and Satisfaction After Service Failure

Kiran Karande, Vincent P. Magnini, Leona Tam

Journal of Service Research

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