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Articles (2630)

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1-10 of 2630 results for Service Encounters

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Select article: Touch Versus Tech in Service Encounters

Retricted access

Research article

First published 2021-11

Touch Versus Tech in Service Encounters

Alei Fan, Anna S. Mattila

Cornell Hospitality Quarterly

Select article: Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

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Research article

First published 2013-05

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Liana Victorino, Rohit Verma, Don G. Wardell

Production and Operations Management

Select article: The Hospitality Service Encounter: the Role of Communication

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Other

First published 1995-2

The Hospitality Service Encounter: the Role of Communication

M.A. Nikolich, B.A. Sparks

Journal of Hospitality & Tourism Research

Select article: Senior Customers' Service Encounter Preferences

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Research article

First published 2011-11

Senior Customers' Service Encounter Preferences

Vassiliki Grougiou, Simone Pettigrew

Journal of Service Research

Select article: The Impact of Culture and Gender on Customer Evaluations of Service Encounters

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Research article

First published 2000-05

The Impact of Culture and Gender on Customer Evaluations of Service Encounters

Anna S. Mattila

Journal of Hospitality & Tourism Research

Select article: The Role of the Customer in the Food Service Encounter

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Research article

First published 1989-8

The Role of the Customer in the Food Service Encounter

Pamela S. McMahon, Claire D. Schmelzer

Journal of Hospitality & Tourism Research

Select article: Customer Ethnic Bias in Service Encounters

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Research article

First published 2020-5

Customer Ethnic Bias in Service Encounters

Marc Linzmajer, Simon Brach, Gianfranco Walsh [...]

Journal of Service Research

Select article: AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters

Open access

Research article

First published 2026-2

AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters

Marzia Mortati, Giovanna Viana Mundstock Freitas

Journal of Service Research

Select article: Can Customers Detect Script Usage in Service Encounters?

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Research article

First published 2012-11

Can Customers Detect Script Usage in Service Encounters?

Liana Victorino, Rohit Verma, Bryan L. Bonner [...]

Journal of Service Research

Select article: Script Comparisons during Service Encounters in Fast-Food Chains

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Research article

First published 2011-1

Script Comparisons during Service Encounters in Fast-Food Chains

Tsuen-Ho Hsu, Chu-Yin Chiang

Tourism and Hospitality Research

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