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Research article

First published 2006-01

Citizens,Accountability,and Service Satisfaction

Christine H. Roch, Theodore H. Poister

Urban Affairs Review

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Research article

First published 2011-6

Service Quality as Predicator of Patient Satisfaction

Seema Mehta

Journal of Health Management

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First published 2008-05

Drivers of Service Satisfaction

Shannon Anderson, Lisa Klein Pearo, Sally K. Widener

Journal of Service Research

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Research article

First published 2009-6

Evaluating Parent Satisfaction of School Nursing Services

Mary Read, Patricia Small, Kathleen Donaher [...]

The Journal of School Nursing

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Research article

First published 2011-5

How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Heiner Evanschitzky, Christopher Groening, Vikas Mittal [...]

Journal of Service Research

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Research article

First published 2013-8

Service Separation and Customer Satisfaction

Stefanie Paluch, Markus Blut

Journal of Service Research

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First published 2016-6

Influence of service quality on consumers’ satisfaction with mobile telecommunication services in Nigeria

Wole Michael Olatokun, Folake Oyelola Ojo

Information Development

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Research article

First published 2010-02

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma [...]

Journal of Service Research

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Research article

First published 2006-6

Determining Nurses' Satisfaction with Pharmacy Services: A Suggested Methodology and Demonstration

Kathryn R. Matthias, Kimberly D. Gibson, Jolaine R. Draugalis [...]

Hospital Pharmacy

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Research article

First published 2021-8

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Yaou Hu, Hyounae (Kelly) Min, Na Su

Journal of Hospitality & Tourism Research

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