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Articles (679)

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1-10 of 679 results for SERVICE GUARANTEES

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Select article: Do Service Guarantees Guarantee Greater Market Value?

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Research article

First published 2014-5

Do Service Guarantees Guarantee Greater Market Value?

Jeffrey Meyer, Dwayne D. Gremler, Jens Hogreve

Journal of Service Research

Select article: Twenty Years of Service Guarantee Research

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Research article

First published 2009-05

Twenty Years of Service Guarantee Research

Jens Hogreve, Dwayne D. Gremler

Journal of Service Research

Select article: A LONGITUDINAL STUDY OF THE EFFECT OF A SERVICE GUARANTEE ON SERVICE QUALITY

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Research article

First published 2001-12

A LONGITUDINAL STUDY OF THE EFFECT OF A SERVICE GUARANTEE ON SERVICE QUALITY

JULIE M. HAYS, ARTHUR V. HILL

Production and Operations Management

Select article: Designing Service Guarantees With Construal Fit

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Review article

First published 2013-5

Designing Service Guarantees With Construal Fit

Liyin Jin, Yanqun He

Journal of Service Research

Select article: Learning from a Service Guarantee Quasi Experiment

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Research article

First published 2009-10

Learning from a Service Guarantee Quasi Experiment

Xinlei (Jack) Chen, George John, Julie M. Hays [...]

Journal of Marketing Research

Select article: Quality of Public Services in the Era of Guaranteed Public Service Delivery

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Research article

First published 2022-6

Quality of Public Services in the Era of Guaranteed Public Service Delivery

Urvashi Pareek, Nagendra Ambedkar Sole

Indian Journal of Public Administration

Select article: The Influence of Failure Severity and Employee Effort on Service Recovery in a Service Guarantee Context

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Research article

First published 2010-11

The Influence of Failure Severity and Employee Effort on Service Recovery in a Service Guarantee Context

Lisa McQuilken

Australasian Marketing Journal

Select article: Tip-Collection Strategies,Service Guarantees,and Consumer Evaluations of Group Package Tours

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Research article

First published 2009-05

Tip-Collection Strategies,Service Guarantees,and Consumer Evaluations of Group Package Tours

Sheng-Hshiung Tsaur, Chih-Hung Wang

Journal of Travel Research

Select article: Service Guarantee: A Strategy for Service Recovery

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Research article

First published 1998-2

Service Guarantee: A Strategy for Service Recovery

Roger J. Callan, Jacqueline Moore

Journal of Hospitality & Tourism Research

Select article: Money-Back Guarantees and Service Quality: The Marketing of In Vitro Fertilization Services

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Research article

First published 2022-6

Money-Back Guarantees and Service Quality: The Marketing of In Vitro Fertilization Services

Shan Yu, Mrinal Ghosh, Madhu Viswanathan

Journal of Marketing Research

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