Sage Journals: Discover world-class research

Retricted access

Research article

First published 1994-8

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

David C. Bojanic, L. Drew Rosen

Journal of Hospitality & Tourism Research

Open access

Research article

First published 2022-5

Leading and Working From Home in Times of COVID-19: On the Perceived Changes in Leadership Behaviors

Janka I. Stoker, Harry Garretsen, Joris Lammers

Journal of Leadership & Organizational Studies

Free access

Research article

First published 2012-3

The relationship between perceived quality and divulgation strategies of products in the electronic marketplace

João Costa, Milton Horn

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 1994-12

Business Process Reengineering: A Remedy for Health Care

B. Donald Carmichael

Healthcare Management Forum

Retricted access

Research article

First published 2022-5

A Brand Like a Friend—How Brand Likeability Influences Brand Perception

Martin Ohlwein, Pascal Bruno

International Journal of Market Research

Retricted access

Research article

First published 2018-2

Explaining productivity in a poor productivity region

Don J Webber, Gail A Webber, Sebastian Berger [...]

Environment and Planning A: Economy and Space

Retricted access

Research article

First published 1995-12

Management Practices,Employees' Satisfaction and Perceptions of Quality of Service

Ronald J. Burke

Psychological Reports

Retricted access

Research article

First published 2005-04

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 2014-06

Distributed Development and Product Line Decisions

Ram Bala, V. Krishnan, Wenge Zhu

Production and Operations Management

Retricted access

Research article

First published 2010-11

The Role of Parent Brand Quality for Service Brand Extension Success

Franziska Völckner, Henrik Sattler, Thorsten Hennig-Thurau [...]

Journal of Service Research

Search results