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Articles (254)

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1-10 of 254 results for KEY WORDS: Service

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Select article: Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants

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Research article

First published 2012-5

Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants

Heesup Han, Kisang Ryu

Cornell Hospitality Quarterly

Select article: Relationship Between the Service Orientation of Employees and Operational Indicators in a Multiunit Restaurant Corporation

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Other

First published 1995-5

Relationship Between the Service Orientation of Employees and Operational Indicators in a Multiunit Restaurant Corporation

Jim Groves, Mary B. Gregoire, Ronald Downey

Journal of Hospitality & Tourism Research

Select article: The Interpretation of Service: an Anthropological View

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Research article

First published 1988-2

The Interpretation of Service: an Anthropological View

Christopher D. Dore

Journal of Hospitality & Tourism Research

Select article: An Empirical Test of the Satisfaction With and the Importance of Food Service Management Companies

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Research article

First published 1985-2

An Empirical Test of the Satisfaction With and the Importance of Food Service Management Companies

Michael Olsen, Janice M. Rary

Journal of Hospitality & Tourism Research

Select article: Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

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Research article

First published 1994-8

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

David C. Bojanic, L. Drew Rosen

Journal of Hospitality & Tourism Research

Select article: Tipping: an Incentive/Reward for Service?

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Other

First published 1996-2

Tipping: an Incentive/Reward for Service?

Michael Lynn, Jeffrey Graves

Journal of Hospitality & Tourism Research

Select article: Vocational rehabilitation services for people with multiple sclerosis: what patients want from clinicians and employers

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Other

First published 2007-11

Vocational rehabilitation services for people with multiple sclerosis: what patients want from clinicians and employers

J. Sweetland, A. Riazi, S.J. Cano [...]

Multiple Sclerosis Journal

Select article: The Hospitality Service Encounter: the Role of Communication

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Other

First published 1995-2

The Hospitality Service Encounter: the Role of Communication

M.A. Nikolich, B.A. Sparks

Journal of Hospitality & Tourism Research

Select article: Use of the Service Attribute Matrix To Measure Consumer Satisfaction

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Other

First published 1994-2

Use of the Service Attribute Matrix To Measure Consumer Satisfaction

Barbara A. Almanza, William Jaffe, Lingchun Lin

Journal of Hospitality & Tourism Research

Select article: The Role of the Customer in the Food Service Encounter

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Research article

First published 1989-8

The Role of the Customer in the Food Service Encounter

Pamela S. McMahon, Claire D. Schmelzer

Journal of Hospitality & Tourism Research

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