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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

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Research article

First published 2023-2

A qualitative study of unpaid caregivers of persons living with dementia and their interactions with health and community-based services and providers

Daniel Liebzeit, Beth Fields, Erin L Robinson [...]

Dementia

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Research article

First published 2013-07

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Mei Li, Thomas Y. Choi, Elliot Rabinovich [...]

Production and Operations Management

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Research article

First published 2022-3

The role of interactivity on customer engagement in mobile e-commerce applications

Ami Fitri Utami, Irwan Adi Ekaputra, Arnold Japutra [...]

International Journal of Market Research

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Other

First published 2013-11

Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

Tracey S. Dagger, Peter J. Danaher, Jillian C. Sweeney [...]

Journal of Service Research

Open access

Research article

First published 2024-10

An Empirical Study on K-Pop Livecast Concerts in Cinema: The Next Best Experience to a Real Live Concert?

Yuanyuan Wang, Seong-Joon Limb

Sage Open

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Research article

First published 2013-5

The Effect of Culture and Salespersons’ Retail Service Quality on Impulse Buying

Chanthika Pornpitakpan, Jie Hui Han

Australasian Marketing Journal

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Research article

First published 2025-9

Leveraging LLM to Identify Missed Information in Patient-Physician Interactions: Improving Healthcare Service Quality

Xingyou Zhou, Enid Montague, Eldan Cohen

Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care

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Research article

First published 2025-8

Provider–Recipient Dyadic Interactions: Impact of Service Quality on Customer Behaviours Using a Multi-Modelling Approach

Shahbaz Sharif, Rab Nawaz Lodhi, Wisal Ahmad [...]

Global Business Review

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