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Research article

First published 2022

Determinants and Consequences of Customer Satisfaction in Indian Retail Banks: Moderation of Bank Reputation

Abhijeet Biswas, Deepak Jaiswal, Rishi Kant

Vision: The Journal of Business Perspective

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Research article

First published 2019-10

A Model of Customer Loyalty: An Empirical Study of Indian Retail Banking Customer

Rishi Kant, Deepak Jaiswal, Suyash Mishra

Global Business Review

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Research article

First published 2014-5

Impact of Service Quality,Service Convenience and Perceived Price Fairness on Customer Satisfaction in Indian Retail Banking Sector

Vinita Kaura, Chalasani S. Durga Prasad, Sourabh Sharma

Management and Labour Studies

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Research article

First published 2010-6

Life Style a Core Segmenting Criteria - Retail Banking Industry in India

G. Ramasundaram, Ramachandra Aryasri, M. Sakthivel Murugan

Abhigyan

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Research article

First published 2008-6

Service Quality: Insights from the Indian Banking Scenario

Koushiki Choudhury

Australasian Marketing Journal

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Research article

First published 2008-7

CRM Best Practices: A Case Study of a European Bank

Kallol Das

Metamorphosis: A Journal of Management Research

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Research article

First published 2013-9

Customer Perception of Service Convenience: A Comparison between Public and New Private Sector Banks

Vinita Kaura, Ch. S. Durga Prasad, Sourabh Sharma

Global Business Review

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Research article

First published 2012-12

Customer Satisfaction in Banking Industry: A Gap Analysis Approach

Mandeep Kaur, Nitasha Sharma, Samriti Kapoor

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2013-7

Differentiating Adopters and Non-adopters of Smart Cards: Comparative Analysis of Public,Private and Foreign Sector Banks in India

Kamalpreet Kaur, Mandeep Kaur

Vikalpa: The Journal for Decision Makers

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Research article

First published 2002-02

Learnings from Customer Relationship Management (CRM) Implementation in a Bank

M.P. Gupta, Sonal Shukla

Global Business Review

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