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Articles (68)

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1-10 of 68 results for Hotel customer types

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Select article: Exploring customer heterogeneity in hotel attribute preferences: An empirical study based on role theory

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Research article

First published 2025

Exploring customer heterogeneity in hotel attribute preferences: An empirical study based on role theory

Zongwei Hu, Shuo Yu, Jian Ming Luo

Journal of Vacation Marketing

Select article: Mobile hotel reservations and customer behavior: Channel familiarity and channel type

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Research article

First published 2021-1

Mobile hotel reservations and customer behavior: Channel familiarity and channel type

Jinkyung Jenny Kim, Bee-Lia Chua, Heesup Han

Journal of Vacation Marketing

Select article: Do Hotel Customers use a Multi-Expectation Framework in the Evaluation of Services? A Study in Cappadocia,Turkey

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Research article

First published 2010-1

Do Hotel Customers use a Multi-Expectation Framework in the Evaluation of Services? A Study in Cappadocia,Turkey

Ibrahim Yilmaz

Tourism and Hospitality Research

Select article: Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Open access

Research article

First published 2025-7

Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Jun Li, Byunghyun Lee, Jaekyeong Kim

Sage Open

Select article: Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry

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Research article

First published 2017-5

Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry

Tijana Radojevic, Nemanja Stanisic, Nenad Stanic

Cornell Hospitality Quarterly

Select article: Customer Nontransactional Value Cocreation in an Online Hotel Brand Community: Driving Motivation,Engagement Behavior,and Value Beneficiary

Open access

Research article

First published 2022-5

Customer Nontransactional Value Cocreation in an Online Hotel Brand Community: Driving Motivation,Engagement Behavior,and Value Beneficiary

Hakseung Shin, Richard R. Perdue

Journal of Travel Research

Select article: Enhancing Customer Experience Design Through Hotel Innovativeness

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Research article

First published 2024-11

Enhancing Customer Experience Design Through Hotel Innovativeness

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

Select article: Impact of Information on Customer Fairness Perceptions of Hotel Revenue Management

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Research article

First published 2005-11

Impact of Information on Customer Fairness Perceptions of Hotel Revenue Management

Sunmee Choi, Anna S. Mattila

Cornell Hospitality Quarterly

Select article: The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands

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Research article

First published 2020-7

The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands

Asier Baquero, Beatriz Delgado, Raquel Escortell [...]

Tourism and Hospitality Research

Select article: A Good Night’s Sleep Matters for Tourists: An Empirical Study for Hospitality Professionals

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Research article

First published 2019-11

A Good Night’s Sleep Matters for Tourists: An Empirical Study for Hospitality Professionals

Alice H. Y. Hon, Clare P. Y. Fung

Journal of Hospitality & Tourism Research

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