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Open access

Research article

First published 2026

Enhancing Public Healthcare Through VADER Sentiment Analysis: A Case Study on Patient Complaints

João Vasco Coelho, Liliana da Costa Barbosa

Journal of Patient Experience

Open access

Research article

First published 2022

Testing the Healthcare Complaints Analysis Tool in a Specialist Pediatric Hospital to Assess Potential Utility for Organizational Learning from Complaints

Jo Wray, Claire Williams, Geralyn Oldham

Journal of Patient Experience

Open access

Research article

First published 2024

Systematizing Complaints About Healthcare and Services at University Hospitals: Content Analysis of Patient/Family Letters

Kenji Takao, Shingo Ueki, Mai Kabayama

Journal of Patient Experience

Free access

Research article

First published 2021-05-26

The effect of the COVID-19 Pandemic on anxiety,depression,and musculoskeletal system complaints in healthcare workers

Muhammed Arca, Süleyman Dönmezdil, Elif Dilara Durmaz

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2024-09-11

Physical,functional and personal variables affecting shoulder complaints in healthcare workers

Ester Rodrigues do Carmo Lopes, Flávia Pessoni Faleiros Macêdo, Thaís Marques Fifolato [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2025-5

Exploring the impact of the COVID-19 pandemic on physician complaint trends in Alberta,Canada

Homeira Hamayeli-Mehrabani, Nicole Kain, Iryna Hurava [...]

Journal of Patient Safety and Risk Management

Open access

Research article

First published 2018-11

‘It’s sometimes hard to tell what patients are playing at’: How healthcare professionals make sense of why patients and families complain about care

Mary Adams, Jill Maben, Glenn Robert

Health: An Interdisciplinary Journal for the Social Study of Health,Illness and Medicine

Retricted access

Book review

First published 2009-9

Conciliation in Healthcare: Managing and Resolving Complaints and Conflict

Terry Leigh

Journal of Patient Safety and Risk Management

Retricted access

Research article

First published 2014-6

Bad apples or bad barrels? Qualitative study of negative experiences of encounters in healthcare

Maja Wessel, Niels Lynöe, Niklas Juth [...]

Clinical Ethics

Open access

Research article

First published 2015

Patient complaints in healthcare services in Vietnam’s health system

Bui Thi Thu Ha, Tolib Mirzoev, Rosemary Morgan

Sage Open Medicine

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