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1-10 of 96 results for Front-line Employees

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Select article: Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work

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Research article

First published 2025-5

Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work

Lenna V. Shulga, James A. Busser, Denise H. R. Molintas

Cornell Hospitality Quarterly

Select article: Front-line Service Employees’ Job Satisfaction in the Hospitality Industry

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Research article

First published 2014-11

Front-line Service Employees’ Job Satisfaction in the Hospitality Industry

Flora F. T. Chiang, Thomas A. Birtch, Zhenyao Cai

Cornell Hospitality Quarterly

Select article: Exploring the Nexus Between Internal Branding and Front-line Employees Performance in Indian Public Sector Banks: Serial Mediation Approach

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Research article

First published 2024-11

Exploring the Nexus Between Internal Branding and Front-line Employees Performance in Indian Public Sector Banks: Serial Mediation Approach

V. Madhusudhan Goud, Sheena

Vision: The Journal of Business Perspective

Select article: Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

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Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

Select article: The nature of front-line service work: distinctive features and continuity in the employment relationship

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Research article

First published 2013-6

The nature of front-line service work: distinctive features and continuity in the employment relationship

Jacques Bélanger, Paul Edwards

Work,Employment and Society

Select article: How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

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Research article

First published 2025-11

How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

Lei Qi, Xiaoqian Zhao, Song Chang [...]

Cornell Hospitality Quarterly

Select article: At the front line: examining the effects of perceived job significance,employee commitment,and job involvement on public service motivation

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Research article

First published 2015-12

At the front line: examining the effects of perceived job significance,employee commitment,and job involvement on public service motivation

Taehee Kim, Alexander C. Henderson, Tae Ho Eom

International Review of Administrative Sciences

Select article: Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity

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Research article

First published 2024-11

Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity

Muhammad Waheed Akhtar, Thomas Garavan, Fauzia Syed [...]

Journal of Service Research

Select article: Corporate branding’s influence on front-line employee and consumer value co-creation in UK household consumer markets

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Research article

First published 2018-1

Corporate branding’s influence on front-line employee and consumer value co-creation in UK household consumer markets

Keith Glanfield, Anna-Lena Ackfeldt, TC Melewar

Journal of General Management

Select article: Roles of Emerging HRM and Employee Commitment: Evidence from the Banking Industry of Bangladesh

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Research article

First published 2017-8

Roles of Emerging HRM and Employee Commitment: Evidence from the Banking Industry of Bangladesh

Mohammad Rabiul Basher Rubel, Nadia Newaz Rimi, Tim Walters

Global Business Review

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