Search results: Sage Journals

Restricted accessResearch articleFirst published May, 2020

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

Restricted accessResearch articleFirst published January, 2003

James G. Maxham, Richard G. Netemeyer

Journal of Marketing

Open accessResearch articleFirst published 2025

Richard M. Elias, Jennifer R. Bond, Brooke L. Werneburg [...]

Journal of Patient Experience

Restricted accessResearch articleFirst published 2022

Abhijeet Biswas, Deepak Jaiswal, Rishi Kant

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published December, 2016

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published April, 1998

Stephen S. Tax, Stephen W. Brown, Murali Chandrashekaran

Journal of Marketing

Restricted accessResearch articleFirst published May, 2011

Sophie Yahui Hsieh

Health Services Management Research

Restricted accessResearch articleFirst published December, 2020

Arosha S. Adikaram, Pavithra Kailasapathy

South Asian Journal of Human Resources Management

Restricted accessResearch articleFirst published November, 2021

Alireza Golmohammadi, Taha Havakhor, Dinesh K. Gauri [...]

Journal of Marketing

Restricted accessResearch articleFirst published October, 2023

Rebecca Van Herck, Sofie Decock, Bernard De Clerck [...]

International Journal of Business Communication