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Articles (45)

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1-10 of 45 results for Customer-oriented behaviour

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Select article: Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

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Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

Select article: Investigating the Impact of Locus of Control on Customer Orientation Behaviour of Sales Personnel in Services Sector

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Research article

First published 2013-9

Investigating the Impact of Locus of Control on Customer Orientation Behaviour of Sales Personnel in Services Sector

Debasis Bhattacharya, Shuvendu Dey, Dipak Saha

Asia-Pacific Journal of Management Research and Innovation

Select article: The Role of Sales Personnel Empathy and Customer-oriented Behaviour on Female Consumers’ Emotions and Satisfaction: An Empirical Analysis

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Research article

First published 2024

The Role of Sales Personnel Empathy and Customer-oriented Behaviour on Female Consumers’ Emotions and Satisfaction: An Empirical Analysis

Sivakumari Supramaniam, Surej P John, Sanjaya Singh Gaur

FIIB Business Review

Select article: Improving the effectiveness of market-oriented organisation: Empirical evidence from an emerging economy

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Research article

First published 2017-5

Improving the effectiveness of market-oriented organisation: Empirical evidence from an emerging economy

Tania Bucic, Liem Viet Ngo, Ashish Sinha

Australian Journal of Management

Select article: An Attitude-Behavior Model of Salespeople’s Customer Orientation

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Research article

First published 2005-10

An Attitude-Behavior Model of Salespeople’s Customer Orientation

Ruth Maria Stock, Wayne D. Hoyer

Journal of the Academy of Marketing Science

Select article: Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis

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Research article

First published 2006-11

Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis

George R. Franke, Jeong-Eun Park

Journal of Marketing Research

Select article: Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations

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Other

First published 2003-10

Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations

Lance A. Bettencourt, Stephen W. Brown

Journal of the Academy of Marketing Science

Select article: The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

Select article: Fostering Employee Customer-Oriented Boundary Spanning Behaviors: The Role of Inclusive Leadership

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Research article

First published 2024-5

Fostering Employee Customer-Oriented Boundary Spanning Behaviors: The Role of Inclusive Leadership

Zhao Wang, Yijiao Ye, Qixing Huang [...]

Journal of Travel Research

Select article: Moderating Effect of Nurses’ Customer-Oriented Perception Between Organizational Citizenship Behaviors and Satisfaction

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Research article

First published 2010-08

Moderating Effect of Nurses’ Customer-Oriented Perception Between Organizational Citizenship Behaviors and Satisfaction

Ching Sheng Chang, Hae Ching Chang

Western Journal of Nursing Research

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