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1-4 of 4 results for Customer-directed extra-role performance

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Research article

First published 2017-8

Customer-Directed Extra-Role Performance and Emotional Understanding: Effects on Customer Conflict,Felt Stress,Job Performance and Turnover Intentions

Jay P. Mulki, John W. Wilkinson

Australasian Marketing Journal

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Research article

First published 2005-4

Richard G. Netemeyer, James G. Maxham, Chris Pullig

Journal of Marketing

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Research article

First published 2000-08

Jean-Charles Chebat, Paul Kollias

Journal of Service Research

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Research article

First published 2012-1

Kimmy Wa Chan, Echo Wen Wan

Journal of Marketing