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Articles (109)

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1-10 of 109 results for Customer retention management

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Select article: The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

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Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

Select article: Customer retention management: A complementary use of data mining and soft systems methodology

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Research article

First published 2021-12-14

Customer retention management: A complementary use of data mining and soft systems methodology

Mohammad Mehrabioun, Bibi Malihe Mahdizadeh

Human Systems Management

Select article: Measuring and Managing the Benefits of Customer Retention

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Research article

First published 1998-11

Measuring and Managing the Benefits of Customer Retention

Das Narayandas

Journal of Service Research

Select article: Dynamic Customer Acquisition and Retention Management

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Research article

First published 2016-08

Dynamic Customer Acquisition and Retention Management

Gregory J. King, Xiuli Chao, Izak Duenyas

Production and Operations Management

Select article: Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development

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Research article

First published 2003-10

Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development

Peter C. Verhoef

Journal of Marketing

Select article: Documentation and Continuous Development of Processes for Customer Management: Implications for Profitable Growth

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Research article

First published 2011-11

Documentation and Continuous Development of Processes for Customer Management: Implications for Profitable Growth

Jaakko Aspara

Australasian Marketing Journal

Select article: A Review of Management and Importance of E-Commerce Implementation in Service Delivery of Private Express Enterprises of China

Open access

Research article

First published 2019-1

A Review of Management and Importance of E-Commerce Implementation in Service Delivery of Private Express Enterprises of China

Qamar Farooq, Peihua Fu, Yunhong Hao [...]

Sage Open

Select article: Managing customer satisfaction and retention: A case of tourist destinations,Turkey

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Research article

First published 2001-04

Managing customer satisfaction and retention: A case of tourist destinations,Turkey

Atila Yuksel

Journal of Vacation Marketing

Select article: Exploring The Moderating Effects Of Relationship Inertia And Switching Cost On Automated Service Quality-Customer Satisfaction-Retention Link In A Crm Ecosystem: Empirical Evidence From Indian Banking Industry

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Research article

First published 2012-1

Exploring The Moderating Effects Of Relationship Inertia And Switching Cost On Automated Service Quality-Customer Satisfaction-Retention Link In A Crm Ecosystem: Empirical Evidence From Indian Banking Industry

Dr. Arup Kumar Baksi, Prof. (Dr.) Bivraj Bhusan Parida

Paradigm: A Management Research Journal

Select article: Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision

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Research article

First published 2002-1

Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision

Katherine N. Lemon, Tiffany Barnett White, Russell S. Winer

Journal of Marketing

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