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Research article

First published 2024-5

A collision of strategic orientations: Entrepreneurial orientation and customer relationship orientation in a collectivist cultural context

Liem Viet Ngo, George A Shinkle, Paul G Patterson

Australian Journal of Management

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Research article

First published 2016-2

The Role of Customer Orientation in the Relationship Between Manager Communications and Customer Satisfaction

Kimberly Mathe, Sheila Scott-Halsell, Mary Roseman

Journal of Hospitality & Tourism Research

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Research article

First published 2001-1

The Relationship between Customer and Supplier Perceptions of the Manufacturer's Market Orientation and It's Business Performance

Fred Langerak

International Journal of Market Research

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Research article

First published 2020-4

The relationship between market orientation,customer loyalty and business performance: A sample from the Western Europe hotel industry

Carlos Alberto Fernandes Sampaio, José Manuel Hernández Mogollón, Ricardo José de Ascensão Gouveia Rodrigues

Tourism and Hospitality Research

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Research article

First published 2012-10

Business Orientation of Indian Consumer Banking

Gurjeet Kaur, Shruti Gupta

Global Business Review

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Research article

First published 2018-3

Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization

JungHoon (Jay) Lee, Chihyung “Michael” Ok, Seung-Hoon Lee [...]

Journal of Travel Research

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Research article

First published 2014-9

Customer Orientation Structure for Internet-Based Business-to-Business Platform Firms

Anindita Chakravarty, Alok Kumar, Rajdeep Grewal

Journal of Marketing

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Research article

First published 2016-10

The followership of hotel employees and the relationship between occupational burnout,job stress,and customer orientation: Targeting the hotel service providers at luxury hotels

Jae-wan Kang, Jeong-ho Heo, Joon-ho Kim

Tourism and Hospitality Research

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Research article

First published 2016-8

The antecedents of export performance of Brazilian small and medium-sized enterprises (SMEs): The non-linear effects of customer orientation

Jorge FB Lengler, Carlos MP Sousa, Marcelo Gattermann Perin [...]

International Small Business Journal: Researching Entrepreneurship

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Research article

First published 2017-5

Improving the effectiveness of market-oriented organisation: Empirical evidence from an emerging economy

Tania Bucic, Liem Viet Ngo, Ashish Sinha

Australian Journal of Management

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