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Research article

First published 2021-03-02

Customer stratification theory and value evaluation—analysis based on improved RFM model

Yi Zong, Hao Xing

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2016-2

The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation

Lin Guo, Sherry L. Lotz, Chuanyi Tang [...]

Journal of Service Research

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Research article

First published 1991-04

The "Most Value" Test: Economic Evaluation of Electricity Demand-Side Management Considering Customer Value

Benjamin F. Hobbs

The Energy Journal

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Research article

First published 2018-3

Perceived Service Quality and Customer Satisfaction: A Missing Link in Indian Banking Sector

Bindu K. Nambiar, Hareesh N. Ramanathan, Sudhir Rana [...]

Vision: The Journal of Business Perspective

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Research article

First published 2016-4

Evaluation of customer satisfaction of “Door-to-Door” whole-process logistic service with interval-valued intuitionistic fuzzy information

Shuhong Gu, Junnan Hua, Tao Lv

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2013-10

Measuring and Managing a Salesperson's Future Value to the Firm

V. Kumar, Sarang Sunder, Robert P. Leone

Journal of Marketing Research

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Research article

First published 2014-10

Measuring and Managing a Salesperson's Future Value to the Firm

V. Kumar, Sarang Sunder, Robert P. Leone

Journal of Marketing Research

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Research article

First published 2003-1

Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling

James G. Maxham, Richard G. Netemeyer

Journal of Marketing

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Research article

First published 2020-11

Clustering of bank customers based on lifetime value using data mining methods

Seyed Mohammad Hossein Hasheminejad, Mojgan Khorrami

Intelligent Decision Technologies

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Research article

First published 2023-06-01

Determinants of customer value at department stores in Taiwan: An application of fuzzy AHP

Ji-Feng Ding, Ju-Hui Weng, Chien-Chang Chou

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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